Bert's Cottage respects the privacy of its clients and users, and is fully committed to protect their personal information and use it properly. The policy below describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.
What information do we collect...
We may collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying).
We receive, collect and store any non-personal information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, telephone number, address, communications and correspondence); payment details via our payment gateway PayPal (which would include name, address, email, booking details and credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We collect personally identifiable information when you give it to us in the following possible ways:
Via email (directly or via our website or our Facebook page)
Via our website enquiry forms hosted securely by Wix.com
Via our website booking forms hosted securely by Wixhotels.com
Via Payments made via our trusted third party provider PayPal
Via a Facebook personal message or in reply to a Facebook post.
Via a telephone call.
Via face to face during your stay.
We only ever collect and hold information about you that is relevant to your relationship with us.
Contact details (name, email address, phone number and home address, booking dates, additional customer requirements)
Record of payment information - online payments are completed via a our trusted third party provider PayPal using their secure payment system.
Record of previous correspondence
Information relating to your use of our service.
How information is collected...
When you visit or use our site and it's services – you may also provide us with certain information (either automatically through your use, or by manually submitting it).
Why the information is collected...
We collect and use information in order to provide our services and make them better and safer.
We also collect and use information in order to contact our visitors, users, and in order to comply with the laws applicable to us.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance.
To be able to contact our Visitors with general or personalised service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How is the data stored, used, shared and disclosed?
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our products and services to you. Your enquiry data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do we communicate with you?
We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site.
In accordance with the GDPR, we must inform you that we are using cookies on this site.
How can you remove us holding your personal data?
You may ask us at any time to correct data that we hold about you which you think may be inaccurate
You may ask us to limit what we do with your data or to delete it altogether
You may request a copy of the data that we hold about you
You may raise a complaint in regards to how we have handled your data
If you wish to exercise any of these rights please contact us by using the contact details below. We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
If you don’t want us to process or hold your personal data anymore, please contact us at firstname.lastname@example.org or send us a letter to:
Berts' Cottage, Rosecare, Nr Crackington Haven, Cornwall, EX23 0BE
Last updated 24th May 2018